Please see below in regards to our shipping policy.
Standard Shipping (1-6 Business Days)
24-48 hour payment verification
2- 3 Business days for Tracking
2-4 Business Days Package gets delivered if there’s no delay.
Express Shipping (1-2 Business Days)
- 24-48 hour payment verification
- 1-2 Business days for Tracking
- 2-3 Business Days Package gets delivered if there’s no delay.
Free Shipping (3-7 Business Days)
- Applicable only when this service is available.
Overnight Shipping (1 Business Day)
- Order must be placed by 12PM EST! Monday through Friday in order to qualify.
- We DO NOT offer Overnight or Express shipping on custom orders such as custom colours or wigs.
- Overnight is on in stock items only.
- Wigs are NOT eligible for overnight or express shipping.
- Orders over £500 will require ID verification BEFORE the order is shipped out.
- International Shipping (10-15 Business Days)
- International Express: (7-10 Business Days)
- Any order places after 3PM EST will start processing the NEXT business day.
- For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner Royal mail or USPS.
- We ARE NOT responsible for late shipments due to increment weather, holidays, sales, natural disasters, or carrier delays. Processing times are normally longer during sales. Please keep in mind holidays do not count as a business day. Please keep in mind when calculating shipping times. We entrust Royal Mail and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
- Royal Mail and USPS Signature Confirmation is required on orders over £250.
- Customers are responsible for tracking their package once we ship it and send the tracking number. Any return packages customers must repay for shipping to get the package reshipped.
- We cannot control the holiday shipping rush. Please be sure to place your order days in advance to ensure a timely delivery.
- We DO NOT ship orders on weekends or holidays. Any orders that are placed on Friday AFTER 12PM EST, will be processed on the next business day, which is Monday.
- We ARE NOT responsible for any lost, stolen or misplaced packages. Once you receive your tracking confirmation, please contact Royal mail or USPS (check according to shipping company)directly in regards to your shipment’s status.