Due to the Nature of our products we do not issue refunds. All sales are final. If you received the wrong product or missing any products please contact our customer service within 24 hours after receiving the merchandise. Please do not unravel, wet, play with or install hair. Once order is placed we do not cancel, adjust or change prices.
Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns.
In the event that the package gets returned or refused a restocking fee of 20% will be deducted minus the shipping cost.
COLORED HAIR SUCH AS OMBRE, DYED OR BLEACH HAIR CANNOT BE RETURNED OR EXCHANGE!
THERE IS NO EXCHANGE OR REFUNDS ON CUSTOM WIGS /LACE WIGS/PERIMETER LACE BANDS (360)
You are responsible for all exchange shipping costs and we recommend that you send your return with a tracking number because Prestigious Hair will not be responsible for lost returns.
Thank you for your cooperation.
Please keep records of your return tracking number. We are NOT RESPONSIBLE for lost/stolen packages.
Once the order has been place we will
not adjust or give refunds on any order. Please double check your order before
making your purchase.
After you make your purchase we cannot adjust price to the sale price.
TEXTURE DISCLAIMER – Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos will give you an idea of how the hair textures will look. However, all wavy and curly products are processed for texture. This means that we cannot guarantee that all bundles will look the same, but they will not be distinctly different.
COLOR DISCLAIMER – Since our products are not processed or coloured, our virgin hair comes only in the natural shades of Natural black-Brown Colours. We cannot guarantee that bundles will have the same colour being that hair is taken from multiple donors. We recommend consulting a professional stylist should you consider colouring our hair.
We do not recommend bleaching the knots. Bleaching the knots incorrectly will cause lace balding/ shedding. We are not responsible for lace balding due to bleaching.
We will not exchange or refund closures or frontals due to Bleaching or improper use.
Please make sure that you confirm your address through PayPal or you will risk delayed shipment on your product. WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO ADDRESS THAT’S NOT LISTED ON THE INVOICE. Some orders over £300 May require Identification to prove that is the card owner.
To confirm contact PayPal
To insure speedy delivery all orders are processed daily, so orders cannot to be altered or changed once your payment is complete.
Prestigious hair reserves the right at our discretion to make changes to prices, policies, sales or any events. Please check our page sporadically for changes.
WE TAKE FRAUD VERY SERIOUS AND WILL REPORT ANY FRAUDULENT ACTIVITY.